Since 2000, Theresa’s experience in the software and web design fields have shown that content is often used as a salve to fix bigger communication and interaction problems. She moved into information architecture to ensure that companies use their dollars most effectively, plan correctly, and execute the user experience and information architecture phases efficiently.
With a Masters of Library and Information Science from San Jose State University, her focus is on user experience and information architecture on websites, intranets, and other CMS projects. She helps companies with website redesigns or incremental improvements.
Clarissa Peterson is a freelance web designer and user experience consultant, specializing in mobile strategy and responsive design.
Before setting out on her own, she spent 10 years working for various nonprofit organizations and government agencies in Washington, DC, doing everything from front-end development and user experience design to content strategy, online marketing, and project management.
Dr. Leslie Jensen-Inman is a maker of awesomeness and a doer of good. She connects industry, education, and community through innovative design initiatives. As Co-founder of Center Centre, Leslie works to improve the state of design education and the field of design. She is also a Royal Society of the Arts Fellow. Leslie is a co-author and the creative director of InterACT with Web Standards: A holistic approach to web design and has written articles for A List Apart and .net Magazine. She has been a member of the Web Standards Project Edu Task Force (WaSP Edu TF) and was a founding member of the Open Web Education Alliance(OWEA) where she served on the Executive Committee. Before co-founding Center Centre, Leslie served for five years as an Assistant Professor at The University of Tennessee at Chattanooga. Leslie earned her doctorate in Learning and Leadership with a focus on design education and designing for good.
Lesa Mitchell is vice president of Innovation and Networks at the Ewing Marion Kauffman Foundation. Her responsibilities include identification of programmatic and policy levers that can accelerate innovation and support networks enabling firm growth.
Mitchell was instrumental in the founding of the Kauffman Innovation Network/iBridge Network, the Translational Medicine Conferences in the United States and Europe, and the National Academies-based University–Industry Partnership. She also is a leader in the replication of innovator-based commercialization and mentor programs across the United States.
Mitchell is chairman of the Board of Kauffman FastTrac and serves on the Board of 8 Rivers Capital. She is an advisory board member of Modern Meadow Inc and the National Science Foundation iCorp. Prior to joining Kauffman, Mitchell spent twenty years of her career in global executive roles at Aventis and Quintiles, and as an entrepreneur focused on global management of electronic clinical trials.
Cheryl Heller serves as Chief Executive Officer of Heller Communication Design in Manhattan and Norfolk Connecticut. Ms. Heller led transformational initiatives for corporations of every size and in every industry, such as Reebok, Kodak Professional, Bayer Corporation, BlackRock, Marriott Corporation, The Girl Scouts of America, Hachette Filipacchi, Cemex, Ford Motor Company, Seagrams, Discovery Networks International, Seventh Generation, MeadWestvaco and Sappi. She serves as Vice Chair and Director of The Camden Technology Conference. In addition to her work for corporations, Ms. Heller teaches mission-based organizations and social entrepreneurs the essentials of identity and communication. She has created and chairs a Masters Degree Program for the School of Visual Arts in New York on Design for Social Innovation. She is a frequent contributor to a number of publications on the subject of design, sustainability and social innovation, and has written a book for the AIGA on the best process for preserving innovation within organizations. Ms. Heller has been profiled through articles in the New York Times, the Boston Globe, BusinessWeek, Graphis Magazine, and Communication Arts, is the recipient of countless awards from national and international creative competitions. Her work is included in the Library of Congress permanent collection, and has been published in numerous books on design and creativity. Ms. Heller is also the recipient of a Matrix Award for Women in Communication, and has been nominated twice for the Cooper Hewitt National Design Awards for Communication Design.
Kerry is a vice president and principal analyst in Forrester’s customer experience research practice and the coauthor of Forrester’s latest book, Outside In: The Power of Putting Customers at the Center of Your Business.
Kerry leads Forrester’s research on customer
experience design. She taps into her past work as both a design practitioner and leader to help Forrester clients develop empathy for customer needs and co-create experiences that make their customers happy. She’s also the creative force behind the customer experience ecosystem, a framework that helps companies diagnose and fix customer problems at their roots.
Kerry’s research, analysis, and opinions appear frequently on sites like Harvard Business Review, The Wall Street Journal, Fast Company, Forbes, USA Today, and Advertising Age. She also contributes a regular column to Touchpoint, the journal published by the Service Design Network. An accomplished and frequently requested speaker, Kerry has keynoted major conferences on customer experience, design, and marketing around the globe.
Meet Jennifer. Equal parts business strategist and creative visionary, Jennifer takes a seat among the preeminent user experience innovators of our time. From Creative Director for Apple’s Instructional Products Group to User Experience lead at IBM and Intuit, Jennifer remains a driving force in the evolution of digital design. Today, as Executive Creative Director of Hot Studio, she directs our New York team with her razor-sharp product focus and inherent people-centered approach.
Lucky for Hot, she brings more than stellar credentials to her role. Known for her collaborative work style and philanthropic stewardship, Jennifer embodies the Hot philosophy. Through her work on the board of the New Media Consortium, she helped introduce higher education and learning institutions to high tech companies to enhance teaching and learning. And with her digital expertise and guidance, the Internet Archive and Center for Social Leadership non-profit initiatives empower everyday people to access information and opportunities that make a difference in the world.
Prior to joining Hot, Jennifer served as Creative Director at frog design where she led research, design strategy, interaction and visual design and product innovation for some of the world’s largest brands. Throughout her inspired career, she’s directed digital and convergent product initiatives for Disney, Chrysler, Sony, CableVison, NASA, Samsung, Hewlett-Packard, Johnson & Johnson, American Express, Microsoft, McKinsey and many other Fortune 500 companies.
Jennifer conducted her graduate work at New York University Interactive Telecommunications Program and holds an undergraduate degree in Design from Carnegie Mellon University.
Minkette designs games and interactive experiences, with the aim of encouraging the audience to play with ideas they ordinarily wouldn’t think to play with.
Her mission is to work in every games industry there is, so far she has infiltrated those of alternate reality games, street games, iPhone games, educational online drama, interactive fiction, board games, immersive theatre, web games and pretending to be people on Twitter.
Gretchen brings years of experience as a design consultant to the world of not-for-profit education as the VP of Product for GreatSchools.org. After years designing a wide variety of consumer electronics and medical devices, she has turned her attention to GreatSchools’ offering for parents, teachers, and schools. In her role at GreatSchools, she marries her strong leadership and managerial skills with a focus on creativity, and fostering stronger collaboration across the organization.
Previously, Gretchen worked for some of San Francisco’s top design consultancies including frog design, Cooper, and Punchcut. At frog and LUNAR, she took on challenging projects in the medical and wellness space, learning about how people face challenges and ultimately change behaviors. At Cooper, she apprenticed with many accomplished designers and helped craft their design methodology and educational offering.
Gretchen is active in the design community, speaking and giving workshops on product design and development that truly makes a difference in the lives of people. Gretchen graduated from Harvard University with honors in History and Literature.
Rana Cho is a consumer-focused brand strategist with over 15 years’ experience in high-tech, consumer, and business-to-business industries. She started and ran her own qualitative research agency, Gingerworks, for seven years, creating brand and consumer research strategies for such clients as Zynga, Clif Bar, and simplehuman.
Prior to Gingerworks she managed UI/UX and content strategies for Electronic Arts and consumer product communications strategy and developer community relations for Palm. In addition to Gingerworks, she managed consumer-based brand strategy for clients such as Cirque du Soleil, Teen Vogue, and Gap.
Maintaining a broad palette of clients and research in order to cross-pollinate emerging trends in virtual, interactive, and traditional industriesk, she also encourages companies to create and evolve customer relationships via qualitative feedback and strategic inquiry.
Her work has been cited in such publications as Pew Internet & American Life Project: Teens, Videogames, and Civics 2008 and ArcCA, AIA’s California chapter publication. She is a frequent guest lecturer for events ranging from UC Berkeley’s PLAY Conference to the Present/Future Summit (Center for Asian American Media). She was a finalist in GamesBeat 2009’s Who’s Got Game new business concept pitch competition, and semi-finalist in Hub Ventures 2010.
Rana holds a dual bachelor of arts degree in Visual Arts and English Literature from Brown University, and a master’s degree in Korean Studies from Yonsei University.